FAQs

WE FELT IT MADE SENSE TO DEDICATE A LITTLE SPACE ON OUR WEBSITE TO SHARE WITH YOU SOME OF THE MANY SNIPPETS OF TURKEY WISDOM WE’VE PICKED UP THESE PAST SIXTY YEARS.

If by chance you still have a ‘burning’ turkey based question that remains unanswered, please feel free to ask it now on turkeys@copas.co.uk.

TURKEY FAQs

1)   Rearing our Copas turkeys.

2)   Buying your Copas turkey.

3)   Storing your fresh Copas turkey.

4)   Other Turkey FAQs.

DELIVERY & COLLECTION FAQs

 

TURKEY FAQs

Rearing our Copas turkeys

Are Copas turkeys happy? How are they looked after?

We maintain the highest standards, regarding space, diet & welfare conditions to ensure our turkeys have a healthy, happy life. Our farm, production methods & facilities are all independently inspected to guarantee this.

Why are Copas turkeys more expensive?

Due to the labour intensive, traditional methods of production used (such as dry-plucking each turkey by hand), our turkeys take almost three times as long to rear & cost three times as much to produce as standard turkeys but the result is the best turkey you can buy for your family this Christmas!

What is a “Bronze” turkey?

Bronze turkeys get their name from the feathers & there are many different breeds of bronze-feathered turkey in the UK. We have over ten different strains on our farm this year, including birds from Kelly Turkeys hatchery, Wirral Blacks & Devon Bronze breeds. However it is not the breed alone which determines the eating quality, it is a mixture of the age, diet, welfare & most importantly, whether it has been hung or not.

What’s the difference between your Free Range & Organic turkeys?

All our birds are cared for and reared to the same very high rearing standards whether free range or organic. The only differences is that the Organic birds are reared on land that has been certified as Organic and they are fed certified Organic feed.

What do you feed your turkeys?

A delicious cereal based diet consisting of wheat, oats, soya, maize, sunflower oil…… All the goodness a turkey could possibly need. In the ranges there are also cherry trees and cover crops for little snacks when they are out and about.

Is production monitored?

Unlike most seasonal producers production at our farm premises is continually monitored by the Meat Hygiene Service to guarantee food safety & licensed European-Approved Inspectors to assure production standards. We also have an independently appointed Vet on site at all times during production.

Why do you have alpacas on the farm?

To help us keep the turkeys safe. We introduced the alpacas 5 years ago as a deterrent against foxes and they are doing a great job!

Where do the turkeys sleep?

As with all poultry, the turkeys like to be under cover at night and they take themselves into the polytunnels or we herd them into their sheds at dusk.

Can I visit the turkeys?

Yes, we are very proud of our farms & are lucky to be located in beautiful Berkshire countryside so we have a footpath that is open to the public & runs right through the middle of our turkey fields. The turkeys free-range from Mid-July onwards but to see them in all their glory we suggest paying us a visit in September, October or November.

Do they lay eggs?

Although being fully mature and old enough to lay eggs we do not encourage it. In nature it needs to be spring time to bring birds into lay. Come November its simply not light enough for mother nature to kick into gear.

What breeds are your turkeys?

As we rear our birds to full maturity, we select over 10 breeds of bronze turkeys to give us a range of sizes. Breeds include: roly polies, devon bronze, Wirral blacks, plumpies, Norfolk blacks.

Is there an industry “Quality Standard” that Copas turkeys meet?

Our farm is independently inspected by both PAI and SALSA auditors. We aim to exceed all farm assurance schemes & welfare standards operating in the UK, including those of the TFTA (Traditional Farmfresh Turkey Association) regarding age, diet, welfare & production. Additionally, each Copas turkey carries our very own guarantee of quality, which includes a money-back commitment in the unlikely event of dissatisfaction.

How are the turkeys slaughtered?

All birds are processed under vetinary supervision by trained slaughter men to the highest possible welfare standards. We use the traditional method for a small producer of stun to kill then bleed. We then pluck and dry age in our coldstore before dressing into an oven-ready product.

Why do you dry age your turkeys?

To give the bird a lovely deep gamey flavour and soft, tender juicy texture we dry all age our birds. This artisan method gives you the best possible eating experience it’s a major part in their award-winning, deep flavour.

 

Buying your Copas turkey.

Can I change the size of the turkey I’ve ordered if I need to?

Of course, we know how difficult it can be to plan numbers for Christmas dinner! Order the size of turkey you think you’re going to require and, as long as you let us know by December 15th, we can easily upsize or downsize your bird. Unfortunately we cannot cancel an order once we have committed a turkey for you. The Turkey Team will sort this for you, simply call us on 01628 499980.

Do you have a Farm Shop?

Unfortunately we don’t have a Farm Shop but you can order online or over the phone and come to collect from our farm office, we’d love to see you. Call the Turkey Team on 01628 499980, we will be more than happy to help you.

Will my turkey fit in my oven?

From experience, these are the oven sizes required:

Turkeys up to 6.49kg: 37cm x 22cm x 20cm.

Turkeys from 6.5kg – 9.99kg: 39cm x 30cm x 20cm.

Turkeys 10kg+: 48cm x 32cm x 24cm.

How many people will my turkey feed?

We allow 500g per serving so a 6kg turkey will feed approximately 12 portions. Or use our turkey calculator to find out what size.

Do you sell cooked turkeys?

No we don’t. Our turkeys arrive oven ready. With fresh herbs, cooking instructions and a handy pop up cooking timer and there’s no need to baste, so cooking could not be simpler.

Does it come with giblets?

Yes, each turkey comes with a vacuum packed pouch of giblets containing gizzard, kidney & heart. But breast roast do not

Can I buy extra giblets?

Yes, if you need to make a large quantity of stock / gravy, we sell extra packs of giblets.

What’s a turkey crown?

A Crown is a turkey with the legs removed. It still contains the backbone & wings and is perfect for people who don’t want the dark leg meat.

What is a Breast Roast?

A Breast Roast is 100% breast meat, rolled and netted with no bones by our butchery team. Easy to carve but a whole bird or crown will always eat better cold.

Can I buy live turkeys?

No, We only sell oven ready turkeys. For live birds, we recommend you try www.birdtrader.co.uk.

 

Storing your fresh Copas turkey.

Will my turkey stay fresh until Christmas?

Yes, we produce our turkeys specifically for Christmas every year and the Use By date will be at least 26th December.

How should I store my turkey when it arrives?

Ideally remove the turkey from all its packaging and place in your fridge. If it won’t fit in your fridge, we suggest using the ice packs to keep your turkey chilled rotating them as frequently as required.

What do I do with the giblets?

We use the giblets to make delicious stock & then chop up the cooked pieces as a treat for our dogs. Or just feed to dog raw. Patch, our office dog loves raw giblets.

 

Other Turkey FAQs.

Can I freeze the whole turkey?

Yes, definitely. We freeze a number of our turkeys at Christmas for use throughout the year. Simply defrost for around 48 hours before cooking as normal. They taste almost as good as the fresh ones!

Can I freeze cooked turkey leftovers?

Yes, if you’re not going to use your leftovers within a few days of cooking, then we suggest you slice it & freeze for use later in the year.

Are your turkeys available all year round?

We only produce turkeys fresh for Christmas but always freeze some to use throughout the year. Easter & Thanksgiving are particularly popular but we are happy to supply birds whenever you want one. Call the Turkey Team on 01628 499980 and we’d be delighted to help.

 

DELIVERY & COLLECTION FAQs

Why do you charge £18 for delivery?

The delivery charge covers all the packaging, ice packs & guaranteed next day delivery. If you order over £150 delivery is free.

When do you deliver your turkeys?

We deliver our turkeys nationwide as close to Christmas as our courier company allows. For Christmas 2019, delivery will be on Friday 20th December, before 2pm.

How are they packaged?

  • Farm Gate Collection: When you collect from our Christmas Fayre on the farm, your turkey will come in a handy carry-box which also includes fresh herbs, a pop-up timer & cooking instructions.
  • Home Delivery: To ensure your turkey arrives in perfect condition, it comes in its box with fresh herbs and pop up timer inside a insulated outer box.
  • Harvey Nichols Click & Collect: your turkey will be packaged in its box and placed in a insulated outer box, along with any accompaniments. This box will then be labelled with your name, ready for you to collect from the 5th floor at Harvey Nichols Knightsbridge.

Can I collect my order from the farm?

Yes from our Christmas Fayre on 23rd December (same date every year!). It’s a family-friendly event and, along with the turkey collection point, we have stalls from local artisan food & drink producers, cookery & carving demonstrations and a visit from Father Christmas & his reindeer, if we are lucky.

Can I collect from anywhere else, or just the farm in Berkshire?

Yes, Click & Collect service with Harvey Nichols in Knightsbridge. Your order will be ready to collect from the Hamper Desk on the 5th Floor at Harvey Nichols, Knightsbridge from 21st – 24th December. Check the store opening hours for closing times.

What if my order doesn’t turn up?

In the unlikely event of your order not arriving before the specified time, check your email for communication from our courier & double check the delivery address on your order confirmation. The Turkey Team are on 01628 499980 and we will be able to help find missing orders. We appreciate just how important your turkey is.

What if I’m not home for the delivery?

Our courier company is instructed to leave a card & attempt a second delivery later the same day. If you have a preferred safe place where the delivery can be left, please let us know so we can pass on the instructions.

What if I have a complaint or issue?

We take pride in our customers’ satisfaction. In the unlikely event that you are not 100% happy with your turkey, or any item in your order, please email us at turkeys@copas.co.uk and include as much information as possible including photographs of the bird, box, barcode & wing tag where necessary. Please note we are closed until 3rd January but we prioritise customer issues as soon as we return.